Last updated: September 14, 2026
Who we are: Contract Square UAB (company code 305005901, VAT LT100012731719), Dvarčionių g. 7, Vilnius, Lithuania. Contact: hello@parseo.ai.
What this is: A contract between you and us for access to our SaaS. B2B is primary, consumers are permitted (special consumer terms apply).
Accounts & seats: You must be 18+. Admins manage seats, permissions, and SSO (optional). You're responsible for your users' actions.
Subscriptions & billing: Plans renew automatically. EU VAT: B2B reverse charge with a valid EU VAT ID (except Lithuanian customers); B2C we charge VAT at your country rate. Invoices due on issue (or per Order Form). Late payments may be charged statutory interest. Proration for mid-cycle upgrades.
Withdrawal (consumers): 14-day right. If you ask us to start the service immediately and acknowledge losing the right, refunds may be reduced or not available—see §6.
Cancellation & refunds: You can cancel anytime; it takes effect at the end of your current term unless stated otherwise. Refunds generally not provided for partial periods.
SLA (placeholder): 99.9% monthly uptime target, scheduled maintenance in EET/EEST windows. Credits available on request if we miss the target—see §9.
Acceptable Use: No illegal content, spam, scraping abuse, or security attacks. Respect rate limits and fair use.
Data & privacy: You own your Customer Data. We process it as your processor under our DPA and Privacy Policy.
IP: The software is our IP. You get a limited license to use it. Feedback may be used by us.
Liability: Our aggregate liability is capped at 12 months of fees, excluding what the law says cannot be limited (e.g., fraud).
Suspension/termination: We may suspend for breach/non-payment/security risk. You can export data; we delete after set timelines.
Law & courts: Lithuanian law. Courts of Vilnius (non-exclusive for consumers).
Changes: We'll give advance notice (typically 30 days) of material changes.
ODR (consumers): You may use the EU Online Dispute Resolution platform.
This summary is for convenience only. The legally binding terms are below.
Contract Square (the "Company", "we", "us", "our"): Contract Square UAB, company code 305005901, VAT LT100012731719, Dvarčionių g. 7, Vilnius, Lithuania. hello@parseo.ai.
Customer ("you", "your"): The entity or person registering an account or executing an Order Form.
Services: Our SaaS platform, websites, APIs, SDKs, documentation, and related support.
Order Form: Any online checkout or written order referencing these Terms.
Customer Data: Data you submit to the Services (including personal data).
Seats/Users: Individuals you authorize to access your workspace/tenant.
By creating an account, clicking accept, or using the Services, you agree to these Terms.
Eligibility: You must be at least 18 and have capacity to contract. If you act for a company, you confirm authority.
Account security: Keep credentials confidential; you're responsible for all activity under your account.
Seats & admins: Admins control seat allocation, roles/permissions, and can invite/remove users. You are responsible for your Admins and Users.
Plans & renewals: Subscriptions are monthly or annual (or as stated) and auto-renew unless canceled before the renewal date.
Trials: If offered, trials convert to paid at the end unless you cancel before expiry; you authorize us to charge your payment method.
Fees & changes: Fees are as listed at purchase. We may change list prices with notice for the next term; in-term fees don't change.
Proration: Upgrades/add-ons are prorated for the rest of the term. Downgrades take effect next renewal unless we state otherwise.
Invoices & payment: Invoices are due on issue unless an Order Form specifies terms. We may charge the card on file.
EU VAT rules:
You're responsible for accurate VAT information; adjustments may be invoiced if your status changes.
14-day right: If you're a consumer in the EU, you may withdraw from a distance contract within 14 days of the contract date without giving any reason by emailing hello@parseo.ai with your account email and stating you withdraw.
Immediate performance: If you request/consent to immediate access during the withdrawal period and acknowledge losing the right to withdraw once performance begins, you may lose the withdrawal right for that term.
Pro-rata refund: If the right still applies and service has partially been provided, we may deduct a proportionate amount for the service already supplied.
Non-consumer customers: No statutory withdrawal right; cancellation rules in §5 apply.
Local rights preserved: Mandatory consumer rights in your country of residence remain unaffected.
Your cancellation: You can cancel from the billing page or by notice to hello@parseo.ai. Unless the Order Form says otherwise, cancellation is effective at the end of the current billing term.
Refunds: Fees are non-refundable and non-creditable once the term starts, including for partial periods, except where required by law or expressly stated (e.g., SLA credits).
Chargebacks: Filing a chargeback without first contacting us is a breach; we may suspend the account and pursue collection.
Downgrades: May reduce functionality/limits. Data above new limits may be read-only or require export/deletion.
Uptime target (SLA): 99.9% monthly availability, measured per calendar month and per workspace, excluding: scheduled maintenance, force majeure, your network/IdP, third-party outages outside our control, and breaches of AUP.
Scheduled maintenance: Typically outside EET/EEST 20:00–08:00; we aim to provide 48 hours' notice for planned maintenance.
Support hours: Mon–Fri, 09:00–18:00 EET/EEST, excluding Lithuanian public holidays (channels: email/in-app).
Service credits (example):
Credits require a request to hello@parseo.ai within 30 days after the month end and are applied to future invoices. Credits are your sole remedy for uptime issues. Beta or free tiers are excluded from SLA credits.
You must not:
We may throttle, suspend, or terminate accounts that violate this AUP.
Ownership: You retain all rights to Customer Data.
License to us: You grant us a worldwide, limited license to host, copy, process, transmit, and display Customer Data to provide and improve the Services (including security, support, and usage analytics). Data we receive from Google APIs (see Google Drive integration below) is used only to provide the features you enabled and is never used to improve the Services or to train models.
Roles: For Customer Data, you are the Controller and we are the Processor under GDPR. For account/billing/website telemetry, we are Controller—see our Privacy Policy.
DPA: Our Data Processing Agreement (including EU SCCs) is incorporated by reference and forms part of these Terms.
Security (ours): We implement appropriate technical/organizational measures (encryption, access controls, backups, vulnerability management) as described in the Privacy Policy/DPA.
Security (yours): You are responsible for: securing endpoints and IdP/SSO settings; managing users and permissions; using MFA where available; safeguarding secrets/keys; and complying with laws when uploading data.
Google Drive integration: If you connect a Google account, you authorise Parseo to access your Google Drive through Google's APIs with the permissions you grant on Google's consent screen. Parseo reads only the files and folders you chose and writes only into folders you chose or that Parseo created for you; it does not touch anything else in your Drive. You can revoke the authorisation at any time in the app or in your Google account settings, after which Parseo deletes the access tokens. Parseo's use of information received from Google APIs is governed by our Privacy Policy and adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Our IP: The Services (software, UI, docs, trademarks) are owned by Contract Square and its licensors.
Your license: During the term, we grant you a non-exclusive, non-transferable, non-sublicensable license to use the Services in accordance with these Terms and your plan limits.
Restrictions: No reverse engineering, decompiling, circumventing technical measures, or creating competing services using confidential information.
Feedback: You grant us a perpetual, irrevocable, royalty-free license to use feedback/suggestions to improve the Services.
Open-source: Some components may include third-party OSS subject to their licenses; we will provide notices where required.
Confidential information: Non-public information disclosed by either party, marked or reasonably understood as confidential.
Use & protection: Only for performing under these Terms; protect using reasonable measures.
Logo use: We may display your name/logo as a customer (websites, decks). Opt-out anytime by emailing hello@parseo.ai.
Mutual warranties: Each party has authority to enter this agreement.
Service warranty (B2B): We will provide the Services with reasonable skill and care.
Disclaimer: Except as expressly stated and to the maximum extent permitted by law, the Services are provided "as is" and "as available". We do not warrant uninterrupted or error-free operation.
Consumers: Mandatory consumer rights are not excluded.
Beta/preview features: Provided as-is, may be withdrawn, and are excluded from SLA credits.
Our IP indemnity: We will defend/indemnify you against third-party claims that the Services (as we provide them) infringe EU patents, copyrights, or trademarks, and pay damages/fees finally awarded or agreed in settlement. We may (at our option): (i) procure rights, (ii) modify/replace the Services, or (iii) terminate the affected feature and refund prepaid fees for the unused period.
Exclusions: Claims arising from your data, combinations not supplied by us, or use contrary to documentation.
Your indemnity: You will defend/indemnify us for claims arising from your Customer Data, violations of law, or AUP breaches.
Procedure: Indemnity requires prompt notice, control of defense by indemnifying party, and reasonable cooperation.
Indirect damages: Neither party is liable for indirect, special, incidental, punitive, or consequential damages (including lost profits or revenue), to the extent permitted by law.
Cap: Each party's aggregate liability for all claims in any 12-month period is limited to the fees paid or payable by you for the Services during that period (or €5,000 if no fees were paid).
Non-excludable: Nothing limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or where liability cannot be limited by law.
Consumers: For consumers, limitations apply only as permitted by mandatory law.
Suspension: We may suspend access immediately for overdue amounts, security risks, legal requests, or AUP violations. We'll notify you when reasonable.
Termination for cause: Either party may terminate if the other materially breaches and fails to cure within 30 days of notice (7 days for non-payment).
Effect: On termination, your license ends and fees already paid are non-refundable (unless required by law).
Data export & deletion: You can export Customer Data from the product or request an export for 30 days after termination. We aim to delete active copies within 30–60 days after that window; backups roll off per standard cycles (typically up to 90 days).
Export/sanctions: You represent you are not restricted by sanctions and will not use the Services in embargoed countries or for prohibited end uses.
Anti-corruption: You will not offer or accept bribes.
DSA/P2B: We are not an online intermediation platform or hosting intermediary within the scope of EU P2B Regulation or DSA. If any obligations apply by law, we will comply accordingly.
Law: These Terms are governed by the laws of Lithuania, excluding its conflict-of-law rules.
Venue: Courts of Vilnius, Lithuania shall have jurisdiction. For consumers, jurisdiction is non-exclusive and you may bring claims in your country of residence where required by law.
ODR (consumers): You may use the EU Online Dispute Resolution platform to submit a complaint.
Service changes: We may evolve features. Material reductions in core functionality will be announced in advance where reasonable.
Terms changes: We may update these Terms. Material changes (e.g., price structure changes, material legal terms) will be notified at least 30 days before taking effect (email or in-app). If you disagree, cancel before the effective date; continued use after the effective date constitutes acceptance.
Notices: By email (including to your admin email) or in-app messages. Your notices to us: hello@parseo.ai.
Order of precedence: Order Form (including any SOW) → DPA → these Terms → AUP/Privacy Policy → documentation.
Assignment: You may not assign without our consent, except to a successor in interest (merger/sale) who accepts these Terms. We may assign to an affiliate or successor.
Force majeure: Neither party is liable for delays/failures due to events beyond reasonable control.
Severability; waiver: If a term is unenforceable, the rest remain effective. Failure to enforce is not a waiver.
No agency: The parties are independent contractors.
Entire agreement: These Terms, the DPA, and your Order Form are the entire agreement for the Services.
Contract Square UAB
Company code: 305005901
VAT code: LT100012731719
Address: Dvarčionių g. 7, Vilnius, Lithuania
Email: hello@parseo.ai